Troubleshooting

If something goes wrong while using Zapicon, check the solutions below before contacting support.

Export issues

Export button is disabled

• Make sure at least one platform is selected.
• Verify that the destination folder still exists and is writable.

Exported icons look blurry

• Use a larger source image (512×512 px or higher).
• Apply AI Upscale before editing.
• Choose a larger canvas size in the editor.

ICNS or ICO file is missing

• Confirm the platform is selected in the export panel.
• Check that the output folder path does not contain special characters.

AI issues

AI feature is stuck downloading

• Check your internet connection.
• Configure a mirror URL in Settings → AI Models.
• Ensure you have enough disk space (~176 MB for background removal, ~64 MB for upscale).

AI Background Removal is disabled

• This feature requires a Pro license.
• Verify the download is complete in Settings → AI Models.

Out of memory during AI processing

• Close other heavy applications.
• Use a smaller source image.
• Restart Zapicon and try again.

License issues

CDKey is not accepted

• Check for leading or trailing spaces.
• Confirm the key is for the correct channel (direct vs store).
• Verify the key has not been used on more devices than allowed.

Pro features still locked after purchase

• Store versions: click Restore Purchases in Settings → License.
• Direct version: re-enter your CDKey.
• Restart the app if the status does not update.

Performance issues

Editor preview is slow

• Reduce the canvas size to 512 px or 1024 px.
• Close other GPU-heavy applications.
• Restart Zapicon to clear the render cache.

Export takes a long time

• Select only the platforms you need.
• Use a smaller source image if possible.
• Disable antivirus scanning of the output folder temporarily.

Still need help?

Contact support at contact@once.work with:

• Your Zapicon version.
• Your operating system and version.
• A description of the problem and any error messages.